REFUND POLICY
A Refund Policy is important for ensuring transparency and customer trust. It informs customers of their rights and the conditions under which they can request a refund. Below is a customizable template for your Refund Policy.
1. Eligibility for Refunds
Refunds are available under the following conditions:
- Defective or Damaged Products: If the product you receive is damaged or defective, you may be eligible for a full refund or replacement. Please provide evidence of the defect (e.g., photos) when contacting us.
- Incorrect Items: If you receive an incorrect item (e.g., wrong size, color, or product), you may be eligible for a full refund or exchange.
- Change of Mind: If you change your mind about your purchase, you may be eligible for a refund or store credit within [Insert number of days, e.g., 14 days] of receiving the product, provided the item is unused and in its original packaging.
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4. Shipping Costs
Shipping costs are non-refundable unless the return is due to a defective, damaged, or incorrect item. If you received a free shipping promotion, the original shipping cost will be deducted from your refund
6. Processing Time
Refunds are typically processed within [Insert number of days, e.g., 7-10 business days] after receiving the returned item or approving a refund request. Please note that the time it takes for the refund to appear in your account may vary depending on your payment method and bank.